Testimonials
“It was obvious that it would have been difficult for us to meet the challenges of our customers, in the training, implementation and integration of an improved culture without technical assistance. With your organizations help I believe we have successfully met the challenge"
Robert Zokoe
Athens, Alabama
Services and Products
Measuring and Tracking Customer or Employee Satisfaction
How satisfied are your customers? Are they more or less pleased with your company than they were last year? How does your customer satisfaction level compare with that of your competitors? What impact does it have on your company’s profits?
How do you know?
Guesswork and hunches won’t cut it. You need hard data. You need to measure and monitor customer satisfaction—consistently and regularly.
We can help you develop a customer satisfaction research strategy. CVGray has many years of experience plus the lessons learned by industry experts to assist you in designing, distributing and analyzing your customer or employee survey.
Click Here for more information about surveys and survey design.
ISO 9001:2008, ISO 14001:2004, ISO/TS 16949,
BSI 25999 , Sustainabilty
How good are your quality and environmental processes? Are they documentable?
CVGA can help you implement, audit and train in each of these International Management Systems: ISO 9001:2008 Quality Management Systems, ISO 14001:2004 Environmental Management Systems, TS Automotive Supply Chain, Business Continuity Planning.
CVGA can help your organization by training or consulting to assist in the following areas:
- FDA Organization History.
- Overview of the Quality System Regulation.
- Quality System Inspection Technique (QSIT) & the inspection of QSIT sub-systems
- Management Control
- Design Control
- Corrective & Preventive Action
- Production & Process Controls
- Design Control Requirements and Risk Analysis.
- Process Validation
Lean/Six Sigma
CVGA can provide training and coaching for your Greenbelts and Blackbelts. We can also assist by providing Master Black Belts as Coaches and Facilitators to insure that your projects are completed and that you recieve a return on the invested capital for your organization.
Let us lead you to the next level.
continued from page one....
managing the business for some time. I stepped up and am now the primary partner for CVGray & Associates LLC. I am using my background as a Marine, Legal Aid, Human Resources Manager and mother of two to move CVGray & Associates LLC forward. Please feel free to call me for quotes or questions on my Cell; 804-307-2957
I look forward to talking to each and everyone of you - Carolyn
